Our commitment to delivering greater customer value means we will always do what’s most important to help ensure our customers have a great experience. Our employees play a vital role in delivering on this promise and that’s why we built a culture based on these key words: Focus, Customer, Respect, Responsible and Together—all to move our company forward.
I have been deeply shaken by the pain and anguish caused by the death of George Floyd in Minneapolis, where we are headquartered. We all recognize that George Floyd’s death is wrong and unrighteous. We cannot sit back and be silent.
At Health e(fx), one of our core values is responsibility. We are responsible for our reactions, our actions and our inactions. While I have fears about making a public statement on these events and inadvertently saying the wrong thing, I feel that silence is another form of complacency. While it’s simpler and easier to do nothing, I choose not to be complicit in this tragedy.
The force of good is a powerful one. One that each of us can draw on to address the systemic issues and disparities existing in the world and bring about real change. Each of us must do our own part. At Health e(fx), we’re starting with listening, education, action and kindness.
Each of us has the ability to take action in at least three areas: 1) externally; through influencing others to change, service, active improvements, etc., 2) between one another; by improving our relationships, and 3) internally; taking time to educate ourselves, looking within and transforming any hate and violence in ourselves.
At Health e(fx), we’ll take steps in each of these areas by continuing to provide support to people and businesses in our communities that are in need, through our We Care volunteer committee and corporate donations. We’re also implementing trainings to build respect and communication skills that foster understanding among those of different backgrounds, cultures and experiences. In addition to training, we’re providing resources on addressing hate and violence within ourselves and organizing discussion groups with the purpose of building change and embracing peace.
Yes, these are small steps, but it’s a start in the right direction. We will continue to listen to our employees, our customers and communities to look at ways to create inclusion, to educate and make a positive difference.
In my leadership role at Health e(fx), it’s my responsibility to be part of the solution by promoting change and action. I have the privilege of serving a company with values of togetherness, respect and responsibility. It is my wish that our society uses this tragedy as the turning point to create lasting change for good. To get there, we have work to do, and it’s our responsibility to take action starting today.
Our ethics shape everything we do here at Health e(fx). They guide our interactions with our customers, our team members and the industry as a whole. We created a Code of Ethics to define the spirit in which we intend to do business and to focus on encouraging employees to be their best selves while serving our customers and supporting the success of our business.
The Code provides best practice standards for employees when handling conflicts of interest, complying with relevant laws and other essential focus points.